--- title: Set Up Experiences with Preferred Time Requests & Inquiry Function description: Not every experience needs fixed times. For many offers – like private services, spa treatments, or culinary specials – it makes more sense to let guests request a preferred time instead. --- [Skip to content](https://support.giggle.tips/en/help-center/experiences-on-request#main-content) - [English](https://support.giggle.tips/en/help-center/experiences-on-request) - [Deutsch](https://support.giggle.tips/help-center/erlebnisse-auf-anfrage) English Show submenu for translations ![01\_giggle](https://support.giggle.tips/hubfs/01_giggle.svg) Open main navigation Close main navigation - - [English](https://support.giggle.tips/en/help-center/experiences-on-request) - [Deutsch](https://support.giggle.tips/help-center/erlebnisse-auf-anfrage) English Show submenu for translations - [Go to Dashboard](https://cms.giggle.tips/) [Go to Dashboard](https://cms.giggle.tips/) Hi, how can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.giggle.tips/en/help-center?hsLang=en) 2. [Experiences](https://support.giggle.tips/en/help-center/experiences?hsLang=en) 3. [Creation of experiences](https://support.giggle.tips/en/help-center/experiences?hsLang=en#creation-of-experiences) # Set Up Experiences with Preferred Time Requests & Inquiry Function ## Not every experience needs fixed times. For many offers – like private services, spa treatments, or culinary specials – it makes more sense to let guests request a preferred time instead. In this article, we’ll guide you step by step on how to make such experiences available on request in the Giggle CMS. - [When is the inquiry function the right choice?](https://support.giggle.tips/en/help-center/experiences-on-request#when-to-use) - [Set up availability & enable inquiry mode](https://support.giggle.tips/en/help-center/experiences-on-request#set-up) - [Add custom fields (e.g. preferred time)](https://support.giggle.tips/en/help-center/experiences-on-request#custom-fields) - [Save & publish the experience](https://support.giggle.tips/en/help-center/experiences-on-request#save) --- ### ✅ 1. When is the inquiry function the right choice? Perfect for all experiences that don't require fixed events or dates, such as: - Breakfast or dinner served in-room - Private spa treatments (e.g. massages, beauty services) - Exclusive one-on-one experiences without a fixed schedule - Add-ons requiring personalized scheduling 💡 **Goal**: Let guests request their preferred time – e.g. a "cozy breakfast" on Saturday at 2:00 PM. --- ### ⚙️ 2. Set up an experience with inquiry function #### **Step 1: Open the experience** - Log in to your Giggle CMS - Open an existing experience or create a new one #### **Step 2: Set availability instead of events** - Scroll to the section *“When does the experience take place”* - Select **Availabilities** (instead of events) - Choose which days and time blocks the experience is available: - Weekdays: Monday to Sunday - Time slots: Morning, Forenoon, Afternoon, Evening - Or enable *Entire Day* with a simple switch **Tip:** You can also define break periods, for example during your seasonal closure or company vacation. **🎯 In the calendar, guests will only be able to select available days/times (highlighted in blue), and any break periods you’ve set will automatically be taken into account.** **![](https://support.giggle.tips/hs-fs/hubfs/Availabilities-jpg.jpeg?width=321&height=544&name=Availabilities-jpg.jpeg)** #### **Step 3: Activate inquiry mode** - Scroll to *“Is this experience bookable”* - Activate the switch: **Yes** - Add one or more recipient email addresses (e.g. your spa or front desk) - Create at least one ticket (e.g. “Full Body Massage 50 min”, “Private Sunset Dinner”) 👉 Learn more: [How to create tickets](https://support.giggle.tips/en/help-center/tickets?hsLang=en) #### 🔧 Optional settings Customize your experience further with the following features: - **Set minimum/maximum participants** Limit bookings for exclusive or space-limited experiences 👉 Learn more: [Participant management](https://support.giggle.tips/en/help-center/minimum-maximum-participants?hsLang=en) - **Select payment method** Add payment info or instructions for the guest - **Add a custom email message** This message will appear in the automatic inquiry confirmation email - **Enable phone reservations** Let guests call instead of booking online 👉 Guide: [Phone reservation setup](https://support.giggle.tips/en/help-center/bookable-by-phone?hsLang=en) - **Use custom fields** Ask for specific information (e.g. preferred time or room number) – see next step: --- ### ✏️ 3. Add a preferred time field (custom field) For custom experiences, it helps to ask for a preferred time directly in the form. **Here’s how to add it:** 1. Go to **Settings \> Booking form** 2. Create a new custom field – e.g. "Preferred time" 3. Go back to your experience 4. Under *“Is this experience bookable”*, click **Open optional settings** 5. In *“Custom fields booking form”*, select your new field 6. If needed, set the field as **mandatory** 👉 Learn more: [Custom fields in the booking form](https://support.giggle.tips/en/help-center/booking-form?hsLang=en) --- ### 💾 4. Save the experience Once everything is set: - Click **Done** in the pop-up - Then click **Save** to update the experience 🎉 Guests will now see a **“Request” button** and can select a preferred date & time directly from the calendar. --- ### ✅ Summary With the inquiry function, you give guests maximum flexibility – ideal for: ✔️ Experiences without fixed schedules ✔️ Personalized guest planning ✔️ Private or add-on services 📩 Need help setting this up? 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