In this article, we’ll show you the steps you need to take in your experience setup to ensure your offers are bookable or requestable – either directly via Giggle or via an external booking link.
✅ First things first
For your experience to be bookable or requestable, two key steps in the CMS must be correctly set:
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Step 2: “When does the experience take place?”
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Step 3: “Is the experience bookable?”
1. 📅 Step 2: Add Events or Availabilities
🔹 Option A: Events (fixed dates with registration)
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Add specific dates for your experience (e.g. hikes, yoga sessions, wine tastings).
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Under Step 3, activate “Is the experience bookable” → switch to “Yes” and add at least one email address and one ticket.
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Guests can sign up directly for a scheduled time
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They will receive an automatic confirmation email
💡 Tip:
We recommend updating your events at least once per season to keep your experience active and visible.
⚠️ Important:
If no upcoming events are set, the experience will no longer be bookable, even if Step 3 is enabled.
👉 Click here to learn more about how to create events.
🔹 Option B: Availabilities (flexible request)
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Ideal for custom or private experiences (e.g. massages, private dinners, coaching sessions)
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Guests can view your available time slots
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They send a non-binding request for a preferred time
📝 Example:
You define that the experience is available for requests Monday to Friday, either in the morning or afternoon.
2. 📨 Step 3: Booking settings, Email & Tickets
To ensure your experience is actually bookable or requestable via Giggle, you need to complete the booking setup in Step 3:
✔️ Add at least one email address
So that you or your team can be automatically notified of new bookings or requests.
✔️ Create at least one ticket
Without a ticket, the experience cannot be booked or requested.
Give the ticket a clear name (e.g. “Massage 30 Min.”, “Hatha Yoga”, “Picnic Basket Deluxe”).
Optional additions:
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Ticket description (e.g. “Price per person for in-house guests incl. ...”)
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Set a price or mark the ticket as free of charge
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Add multiple ticket types (e.g. Adult/Child, In-house/External guests)
💡 Tip:
If this is an externally bookable experience, you can disable Giggle booking under the optional ticket settings and instead add an external booking link and/or call button.
✅ Final Checklist
To make your experience bookable or requestable, check the following:
✔️ Events or availabilities are added in Step 2
✔️ Booking is activated in Step 3
✔️ At least one email recipient and a named ticket are added
OR:
✔️ Giggle booking is deactivated
✔️ An external booking link and/or call button is active instead
Only if these conditions are met will your experience be properly displayed and available for booking or inquiry.
📩 Still not working, even though everything is set up?
Our support team is happy to assist you at any time!