--- title: Why is my experience not bookable or requestable? description: In this article, we’ll show you the steps you need to take in your experience setup to ensure your offers are bookable or requestable – either directly via Giggle or via an external booking link. --- [Skip to content](https://support.giggle.tips/en/help-center/requestable-bookable-experiences#main-content) - [English](https://support.giggle.tips/en/help-center/requestable-bookable-experiences) - [Deutsch](https://support.giggle.tips/help-center/anfragbare-buchbare-erlebnisse) English Show submenu for translations ![01\_giggle](https://support.giggle.tips/hubfs/01_giggle.svg) Open main navigation Close main navigation - - [English](https://support.giggle.tips/en/help-center/requestable-bookable-experiences) - [Deutsch](https://support.giggle.tips/help-center/anfragbare-buchbare-erlebnisse) English Show submenu for translations - [Go to Dashboard](https://cms.giggle.tips/) [Go to Dashboard](https://cms.giggle.tips/) Hi, how can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.giggle.tips/en/help-center?hsLang=en) 2. [Experiences](https://support.giggle.tips/en/help-center/experiences?hsLang=en) 3. [Creation of experiences](https://support.giggle.tips/en/help-center/experiences?hsLang=en#creation-of-experiences) # Why is my experience not bookable or requestable? ## In this article, we’ll show you the steps you need to take in your experience setup to ensure your offers are bookable or requestable – either directly via Giggle or via an external booking link. 1. [Add events or availabilities](https://support.giggle.tips/en/help-center/requestable-bookable-experiences#events-availabilities) 2. [Set up booking settings, email recipient & ticket](https://support.giggle.tips/en/help-center/requestable-bookable-experiences#booking-settings) 3. [Final review checklist](https://support.giggle.tips/en/help-center/requestable-bookable-experiences#final-checklist) --- ### ✅ First things first For your experience to be bookable or requestable, **two key steps** in the CMS must be correctly set: - **Step 2:** “When does the experience take place?” - **Step 3:** “Is the experience bookable?” --- ### 1. 📅 Step 2: Add Events or Availabilities #### 🔹 Option A: **Events (fixed dates with registration)** - Add specific dates for your experience (e.g. hikes, yoga sessions, wine tastings). - Under Step 3, activate **“Is the experience bookable”** → switch to “Yes” and add **at least one email address and one ticket**. - Guests can **sign up directly for a scheduled time** - They will receive an **automatic confirmation email** 💡 **Tip:** We recommend updating your events **at least once per season** to keep your experience active and visible. ⚠️ **Important:** If no upcoming events are set, the experience will **no longer be bookable**, even if Step 3 is enabled. 👉 [Click here to learn more about how to create events.](https://support.giggle.tips/en/help-center/experience-events?hsLang=en) --- #### 🔹 Option B: **Availabilities (flexible request)** - Ideal for custom or private experiences (e.g. massages, private dinners, coaching sessions) - Guests can view your available time slots - They send a **non-binding request** for a preferred time 📝 **Example:** You define that the experience is available for requests **Monday to Friday**, either **in the morning or afternoon**. --- ### 2. 📨 Step 3: Booking settings, Email & Tickets To ensure your experience is actually bookable or requestable via Giggle, you need to **complete the booking setup in Step 3**: #### ✔️ Add at least one **email address** So that you or your team can be **automatically notified** of new bookings or requests. #### ✔️ Create at least one **ticket** Without a ticket, the experience **cannot be booked or requested**. Give the ticket a clear name (e.g. “Massage 30 Min.”, “Hatha Yoga”, “Picnic Basket Deluxe”). **Optional additions:** - Ticket description (e.g. “Price per person for in-house guests incl. ...”) - Set a price or mark the ticket as **free of charge** - Add **multiple ticket types** (e.g. Adult/Child, In-house/External guests) 💡 **Tip:** If this is an **externally bookable experience**, you can **disable Giggle booking** under the **optional ticket settings** and instead add an **external booking link and/or call button**. --- ### ✅ Final Checklist To make your experience bookable or requestable, check the following: ✔️ Events or availabilities are added in **Step 2** ✔️ Booking is activated in **Step 3** ✔️ At least one **email recipient and a named ticket** are added **OR:** ✔️ Giggle booking is deactivated ✔️ An **external booking link and/or call button** is active instead Only if these conditions are met will your experience be properly displayed and available for booking or inquiry. 📩 Still not working, even though everything is set up? 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