--- title: Automatic Email Confirmations for Requests & Bookings – Everything You Need to Know description: In this article, you'll learn when you and your guests receive automatic email notifications – and which settings you can customize or deactivate if needed. --- [Skip to content](https://support.giggle.tips/en/help-center/automatic-mails#main-content) - [English](https://support.giggle.tips/en/help-center/automatic-mails) - [Deutsch](https://support.giggle.tips/help-center/automatische-email-bestaetigungen) English Show submenu for translations ![01\_giggle](https://support.giggle.tips/hubfs/01_giggle.svg) Open main navigation Close main navigation - - [English](https://support.giggle.tips/en/help-center/automatic-mails) - [Deutsch](https://support.giggle.tips/help-center/automatische-email-bestaetigungen) English Show submenu for translations - [Go to Dashboard](https://cms.giggle.tips/) [Go to Dashboard](https://cms.giggle.tips/) Hi, how can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.giggle.tips/en/help-center?hsLang=en) 2. [Experiences](https://support.giggle.tips/en/help-center/experiences?hsLang=en) 3. [Requests & Bookings](https://support.giggle.tips/en/help-center/experiences?hsLang=en#requests-bookings) # Automatic Email Confirmations for Requests & Bookings – Everything You Need to Know ## In this article, you'll learn when you and your guests receive automatic email notifications – and which settings you can customize or deactivate if needed. 1. [Automatic emails for requests & bookings](https://support.giggle.tips/en/help-center/automatic-mails#automatic-emails) 2. [Automatic emails with minimum participant settings](https://support.giggle.tips/en/help-center/automatic-mails#minimum-participants) 3. [Manual confirmation or cancellation for individual requests](https://support.giggle.tips/en/help-center/automatic-mails#individual-requests) --- ### 📧 1. Automatic Emails for Requests & Bookings As soon as a guest submits a request or booking via Giggle: - The guest automatically receives an email confirmation or a message stating that their request/booking was successfully submitted - Simultaneously, a notification is sent to the email address saved for that experience (e.g. reception, spa, or third-party provider) 💬 **Tip:** You can assign multiple recipient email addresses per experience. If you're working with external partners, make sure to inform them about these automated emails so they can recognize incoming requests/bookings. --- ### ✅ 2. Automatic Emails with Minimum Participant Settings If you've set a minimum number of participants under **Point 3** in the experience → "Optional settings", you can choose between three automation options: #### Option 1: Immediate Confirmation to Guest (Default) By default, guests will receive an automatic confirmation even when a minimum number of participants is required. If the minimum is not reached, you can manually cancel the booking and add a custom message. #### Option 2: Provisional Confirmation with “Reply Pending” Enable this option via **Settings \> Advanced Settings** (switch: "Minimum participant number not reached"). - Guests will receive a provisional confirmation with the note: *"Reply pending"* - Once the minimum number is reached, new bookings are automatically confirmed - Unconfirmed bookings can be manually confirmed or cancelled under **Requests & Bookings** (individually or for the entire event) #### Option 3: Automatic Cancellation Activate this under **Settings \> Advanced Settings** (switch: "Automatically cancel bookings"). - If the minimum participant number is not reached by the registration deadline, all open bookings are automatically cancelled via email - If the minimum is reached, all unconfirmed bookings will be automatically confirmed 🔗 **More info:** [Capacity & Participant Management](https://support.giggle.tips/help-center/minimale-maximale-teilnehmerzahl?hsLang=en#automatisierungen) --- ### 🖊️ 3. Manually Confirming or Cancelling Individual Requests For experiences with flexible availabilities instead of fixed events (e.g. private dinners, massages): - Guests will see a **“Request”** button (instead of “Register”) - After submitting, guests receive an automatic email confirming that the request was received, but without a final confirmation 🕐 **Pending requests** are marked with an orange hourglass in the CMS under **Requests & Bookings**. Each request can be manually confirmed or cancelled in the detail view – with the option to add a personalized message. --- ### ✅ Summary With Giggle, you stay in control of your booking communications: ✔️ Automatic confirmations for requests & bookings ✔️ Flexible automation options for minimum group sizes ✔️ Manual messaging for personalized experiences 📩 Still have questions about your email settings? 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