Why You Should Add Team Members – and How to Manage Them

1. Why Team Members Matter
2. How to Add a New Team Member
3. Additional Settings (Visibility & Editor/Guide Access)
4. Using Team Members in Experiences

✨ Why Team Members Matter

Experiences feel more welcoming and trustworthy when they’re presented in a personal and emotional way.
In addition to mood-enhancing images, it helps to make real people visible, such as:

• Guides & activity leaders

• Spa therapists & wellness staff

• Bartenders & kitchen team

• External providers (e.g. yoga instructors, hiking guides)

• Your front desk team – or you as the host

💡 By linking an experience to a real person, you create trust, connection, and personality – even before the first guest interaction.

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➕ How to Add a New Team Member

You have two ways to add a new team member:

🔹 A) Directly within the experience

1. Open the desired experience

2. Go to Step 1 and click into the team member field

3. Scroll down in the pop-up with existing team members

4. Click on “Add Team Member”

5. Enter their name, upload a photo, and define their position

🔹 B) Via the main menu

1. In the CMS, go to “Team”

2. Click on “Add Team Member”

3. Fill in the following details:

   • 📸 Photo

   • 👤 Name

   • 🧢 Position / Role

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⚙️ Additional Settings in the Pop-up

📍 Visibility in the ExperienceApp

You can choose whether the team member should appear in the header of your ExperienceApp (e.g. giggle.tips/yourhotel):

• Enable the switch “Visible in ExperienceApp Header”

📨 CMS Access (optional)

Would you like to give a team member access to your Giggle CMS?
You can assign editing or viewing rights directly when creating the team member.

✅ Here’s how it works:

1. Activate the checkbox:
   “Invite user to your Giggle account”

2. Enter the email address in the field that appears.

3. Select the appropriate role:

   • Editor
     → Full access to your account’s CMS: manage experiences, view bookings, access statistics & settings.

   • Guide
     → Limited access:

     • Can only see experiences they are assigned to as a team member.

     • Can access the “Requests & Bookings” section – but only for their assigned experiences.

     • Can add or edit events (dates) within their assigned experiences (only on desktop)

     • No editing rights beyond this.

   🧭 Please note:
   If the Guide is not assigned to any experience, they won’t see any experiences or bookings in the system.

4. Click “Finish” to send the invitation.

📬 What happens next?

The person you invited will automatically receive an email with their Editor or Guide access to your account.

⚠️ Important:

• Editor/Guide access can only be assigned during team member creation – it cannot be added later.

• If needed, you can delete and re-add a team member with the desired role at any time.

💸 Pricing & Contract Info:

Each additional Editor or Guide user costs €10/month.
A certain number of user roles is already included in your contract.

👉 Not sure how many users are included in your plan?
→ Check your contract or contact our support team at hello@giggle.tips – we’re happy to help!

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👥 Using Team Members in Experiences

Once a team member is created, you can:

• Assign them to multiple experiences via Bulk Actions in the experience list

• Add or update them directly in Step 1 of any experience

• Edit or delete them under “Team” in the main menu

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✅ Summary

Team members help you give your experiences a face – and create a stronger emotional connection with your guests.

Key Benefits at a Glance:

💬 More personality and character in your experiences
🤝 Builds trust through real, visible people
🧩 Easy management of guides, staff, and providers
🔐 Optional CMS access for your team

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📩 Need help creating or managing your team members?
Our support team is always happy to assist you!