Why You Should Add Team Members – and How to Manage Them

In this article, we’ll show you how to create team members (such as employees, guides, or third-party providers), assign them to your experiences, and make your offers more personal and emotionally engaging for your guests.

✨ Why Team Members Matter

Experiences feel more welcoming and trustworthy when they’re presented in a personal and emotional way.
In addition to mood-enhancing images, it helps to make real people visible, such as:

• Guides & activity leaders

• Spa therapists & wellness staff

• Bartenders & kitchen team

• External providers (e.g. yoga instructors, hiking guides)

• Your front desk team – or you as the host

💡 By linking an experience to a real person, you create trust, connection, and personality – even before the first guest interaction.

➕ How to Add a New Team Member

You have two ways to add a new team member:

🔹 A) Directly within the experience

1. Open the desired experience

2. Go to Step 1 and click into the team member field

3. Scroll down in the pop-up with existing team members

4. Click on “Add Team Member”

5. Enter their name, upload a photo, and define their position

🔹 B) Via the main menu

1. In the CMS, go to “Team”

2. Click on “Add Team Member”

3. Fill in the following details:

   • 📸 Photo

   • 👤 Name

   • 🧢 Position / Role

⚙️ Additional Settings in the Pop-up

📍 Visibility in the ExperienceApp

You can choose whether the team member should appear in the header of your ExperienceApp (e.g. giggle.tips/yourhotel):

• Enable the switch “Visible in ExperienceApp Header”

📨 CMS Access (optional)

Want to give the team member editor access to your CMS?

1. Enable the checkbox “Invite as Editor to Giggle”

2. A new field will appear – enter their email address

3. Click “Done” to send the invitation

📬 The person will automatically receive an editor invitation via email.

⚠️ Important:
The editor invitation can only be sent during the initial creation of the team member – not afterward.

ℹ️ Note: A certain number of editor seats are already included in your plan.
If you’re unsure, feel free to reach out to our support team or check your contract for details.

👥 Using Team Members in Experiences

Once a team member is created, you can:

• Assign them to multiple experiences via Bulk Actions in the experience list

• Add or update them directly in Step 1 of any experience

• Edit or delete them under “Team” in the main menu

✅ Summary

Team members help you give your experiences a face – and create a stronger emotional connection with your guests.

Key Benefits at a Glance:

💬 More personality and character in your experiences
🤝 Builds trust through real, visible people
🧩 Easy management of guides, staff, and providers
🔐 Optional CMS access for your team

📩 Need help creating or managing your team members?
Our support team is always happy to assist you!