In this article, we’ll show you how to manage, confirm, or cancel bookings and requests efficiently within the Giggle CMS – while keeping your communication personal and guest-friendly.
🎥 Watch the full step-by-step process in this video:
✅ 1. Manage Requests and Registrations
As soon as a new request or registration is received via email:
🔗 Click on “Manage booking” in the email
→ This will take you directly to the corresponding entry in the Giggle CMS.
💻 Alternatively, manage it directly in the CMS:
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Go to "Requests & Bookings" in the main menu
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Use filters to sort the list (e.g. by booking date)
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New or unread items are marked with a blue line
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Date & time of the last action are shown in the overview
👉 Click on a row to open all requests/bookings for a specific experience and view or edit the details.
✏️ Edit Requests or Bookings
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Select the desired entry from the list
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In the left-hand detail panel, open the dropdown menu under Status
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Choose one of the following options:
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Confirm booking
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Cancel booking
💬 Add a Personal Message
When confirming, cancelling, or adjusting ticket quantities (e.g. adding a person or only partially cancelling), you can include a personalized message to your guest, such as:
“Dear Martina, we look forward to seeing you at 10am for your sports massage!”
💡 This builds trust and enhances the guest experience.
📭 No message needed?
You can disable the confirmation email via the toggle switch in the detail panel.
✅ Summary
The Requests & Bookings section in the Giggle CMS helps you manage everything efficiently and with a personal touch:
✔️ Confirm or cancel bookings with just a few clicks
✔️ Flexibly add or remove guests
✔️ Send personalized messages directly
✔️ Instantly spot new requests and keep everything organized
📩 Need help managing your requests and bookings?
Our Support Team is always happy to assist!