How to resolve display issues with the Facebook integration in the Giggle CMS
If your experience isn't appearing in the Events section of your Facebook business page, please check the following:
✅ 1. Is the Interface Activated?
Go to Sharing > Facebook Events in the Giggle CMS and:
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Log in using your Facebook account (must be an admin of your business page)
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Select the correct Facebook business page
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Ensure the status is green
📌 Tip: After linking your account, refresh the CMS page once to complete the connection.
⚠️ Important: The integration will only work if your Facebook page has a valid business address.
Check under Info > Contact and Basic Info on Facebook to confirm a mapped address with Google Maps card is listed.
✅ 2. Is Your Experience Configured Correctly?
Only experiences with upcoming event dates can be synced automatically to your Facebook Event Calendar. Experiences that only use availability settings cannot be synced automatically.
Minimum requirement:
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At least one future date must be created
Maximum allowed:
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No more than 100 dates within 52 weeks (Facebook’s limitation)
📌 Tip: A common issue for display errors is incorrectly cropped or vertical images.
→ Learn more: Optimize images for landscape view
👉 You can always share any experience manually, including those with availability-based scheduling
→ Learn more: How to easily create Facebook posts for your experiences
✅ 3. Manually Resync the Experience
If your experience is not syncing properly:
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Open your experience list in the CMS
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Click the Facebook icon in the channels column
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Select "Remove from Facebook"
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Click the icon again to republish the experience
➡️ This re-triggers the sync and the event should appear in your Facebook calendar shortly.
📩 Need Help Setting It Up?
📖 Step-by-step guide: Activate the Facebook integration
📬 Or contact our support team directly: hello@giggle.tips