You’re trying to save your experience in the CMS, but it doesn’t work? In this article, we’ll walk you through the most common reasons – and how to fix them quickly.
✅ 1. Required Fields for Published Experiences
To save and publish an experience, the following fields must be completed in all active languages:
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Experience title
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Experience category (e.g. Culinary, Yoga, Hiking)
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Experience description
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At least one experience image (Max. 6 images, 6 MB per image)
💡 Note: These fields must be filled out for each language version you’ve activated in your account. You can switch languages via the dropdown in the top right of the experience editor.
🧾 2. Additional Requirements for Bookable or Requestable Experiences
If your experience is set to be booked or requested via Giggle, the following fields are also mandatory:
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Recipient email address for booking or request notifications
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At least one ticket with a clear ticket title (e.g. “Massage 50 Min”, “Dinner for Two”)
👉 Without this information, the experience cannot be saved as "bookable."
📌 Learn more: Why do you need tickets and how to create them?
✏️ 3. Saving as a Draft
If you only want to save an experience draft, these two fields are enough:
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Experience title
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Experience description
👉 You can complete the setup and publish the experience later at any time.
🧹 4. Avoid Empty Paragraphs in the Short Description
A common issue preventing saving:
An empty paragraph or space has been added to the short description field (at the very bottom under Advanced Settings).
🔧 How to fix it:
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Open the experience in the CMS
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Scroll to Advanced Settings
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Find the field labeled Short description for print materials
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Make sure it is either:
– completely empty
– or contains meaningful text
❌ Do not leave just a space or blank paragraph
📩 5. Still Not Working?
If you’ve checked all of the above and are still unable to save your experience, feel free to reach out:
📧 hello@giggle.tips
We’re happy to help you troubleshoot!
✅ Summary
Here’s how to solve the most common saving issues in just a few steps:
✔️ Fill in all required fields
✔️ Check all active languages
✔️ Avoid empty fields in short descriptions
✔️ Add a ticket and email for bookable experiences
✔️ Contact support if needed
Need help? Our support team is always here for you!