--- title: Sending Messages to Guests description: With the new messaging feature, you can now send messages to guests directly from the booking list. --- [Skip to content](https://support.giggle.tips/en/help-center/send-messages#main-content) - [English](https://support.giggle.tips/en/help-center/send-messages) - [Deutsch](https://support.giggle.tips/help-center/nachrichten-senden) English Show submenu for translations ![01\_giggle](https://support.giggle.tips/hubfs/01_giggle.svg) Open main navigation Close main navigation - - [English](https://support.giggle.tips/en/help-center/send-messages) - [Deutsch](https://support.giggle.tips/help-center/nachrichten-senden) English Show submenu for translations - [Go to Dashboard](https://cms.giggle.tips/) [Go to Dashboard](https://cms.giggle.tips/) Hi, how can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.giggle.tips/en/help-center?hsLang=en) 2. [Experiences](https://support.giggle.tips/en/help-center/experiences?hsLang=en) 3. [Requests & Bookings](https://support.giggle.tips/en/help-center/experiences?hsLang=en#requests-bookings) # Sending Messages to Guests ## Want to quickly inform participants of an event — without changing or canceling a booking? With the new messaging feature, you can now send messages to guests directly from the booking list. Perfect for last-minute updates like meeting points, weather notices, schedule changes, or reminders. --- ### ✉️ Where can I find this feature? Go to the CMS: **Requests & Bookings** In the list, you’ll see a checkbox on the left side of each booking row. > ⚠️ Important: The messaging function works for **one booking row at a time only**. --- ### 🛠 How to send a message to guests 1. **Select the checkbox** Click the checkbox next to the desired booking row. 2. **Click the envelope icon** In the **Bulk Actions** menu, an **envelope icon** will appear. → Click it to send a message to the guests. 3. **Write your message** A pop-up will open where you can enter your custom message. 4. **Include canceled guests (optional)** You can choose whether guests with **canceled bookings** should receive the message. - Enabled **by default** - Can be turned off if needed 5. **Send the message** Confirm the action — your message will be sent immediately. --- ### 👥 Who receives the message? The email is automatically sent to: ✅ All participants in that booking row ✅ You (as a copy) ✅ All recipients saved in the experience settings (under **Section 3 – Booking Options**) ✅ Recipients of the digital participant lists This ensures both guests and your team stay informed. --- ### 💡 Typical use cases - Changing meeting points or start times - Weather-related updates - Reminder messages before an experience begins - Additional information about equipment or clothing - Important organizational details --- ### 📝 Good to know This feature works independently of booking status changes such as *Confirm* or *Cancel*. You can send messages to guests anytime — without editing the booking itself. --- 📩 **Need help using this feature?** Our support team is happy to assist you: **hello@giggle.tips** - [Giggle 3.0](https://support.giggle.tips/en/help-center/giggle-3-0?hsLang=en) - [Experiences](https://support.giggle.tips/en/help-center/experiences?hsLang=en#main-content) - [Creation of experiences](https://support.giggle.tips/en/help-center/experiences?hsLang=en#creation-of-experiences) - [Categories](https://support.giggle.tips/en/help-center/experiences?hsLang=en#categories) - [Requests & Bookings](https://support.giggle.tips/en/help-center/experiences?hsLang=en#requests-bookings) - [Teams](https://support.giggle.tips/en/help-center/experiences?hsLang=en#teams) - [Statistics](https://support.giggle.tips/en/help-center/experiences?hsLang=en#statistics) - [Website](https://support.giggle.tips/en/help-center/website?hsLang=en) - [WebApp](https://support.giggle.tips/en/help-center/webapp?hsLang=en#main-content) - [Streams](https://support.giggle.tips/en/help-center/webapp?hsLang=en#streams) - [API & AI Bots](https://support.giggle.tips/en/help-center/api-ai-bots?hsLang=en#main-content) - [ExperienceAPI](https://support.giggle.tips/en/help-center/api-ai-bots?hsLang=en#experienceapi) - [AI Bots](https://support.giggle.tips/en/help-center/api-ai-bots?hsLang=en#ai-bots) - [Social Media](https://support.giggle.tips/en/help-center/social-media?hsLang=en#main-content) - [Facebook](https://support.giggle.tips/en/help-center/social-media?hsLang=en#facebook) - [Instagram](https://support.giggle.tips/en/help-center/social-media?hsLang=en#instagram) - [Pinterest](https://support.giggle.tips/en/help-center/social-media?hsLang=en#pinterest) - [Google](https://support.giggle.tips/en/help-center/google?hsLang=en#main-content) - [Google Places](https://support.giggle.tips/en/help-center/google?hsLang=en#google-places) - [Mailings](https://support.giggle.tips/en/help-center/mailings?hsLang=en) - [Printed weekly program](https://support.giggle.tips/en/help-center/printed-weekly-program?hsLang=en) - [Digital Signage](https://support.giggle.tips/en/help-center/digital-signage?hsLang=en) - [Guest Info Tools](https://support.giggle.tips/en/help-center/guest-info-tools?hsLang=en) - [Login & Technics](https://support.giggle.tips/en/help-center/login-technics?hsLang=en) [![](https://support.giggle.tips/hs-fs/hubfs/signatur%20logo.png?width=165&height=34&name=signatur%20logo.png)](http://giggle.tips) giggle.tips Help Center Copyright © 2026, Giggle GmbH