In this article, you'll learn how to cancel bookings in the Giggle CMS – whether it's a single guest canceling or an entire experience that needs to be called off.
🔁 Option 1: A guest can’t attend
If a guest can no longer participate, you have two cancellation options:
🧑💻 1.1 Guest cancels independently
Guests can cancel their booking themselves up until the registration deadline – using the link in their confirmation email.
✅ The spot is automatically freed up and available again for others.
🖥️ 1.2 Cancellation via the CMS
You can manually cancel bookings anytime in the CMS under “Inquiries & Bookings”:
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Open the relevant booking
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In the left-hand detail panel, click the status dropdown
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Select “Cancel booking”
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Optional: Add a personal message (e.g. for short-notice cancellations)
💡 If the booking was previously confirmed or still pending, and the email switch is enabled, the guest will automatically receive a cancellation email. The freed-up spot becomes immediately available again.
👉 For more info on managing bookings, check out:
Managing inquiries & bookings in the CMS
🚫 Option 2: The experience is canceled
If an entire experience must be canceled, there are also two options:
📅 2.1 Cancel all bookings for an event
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Go to the Experience overview in the CMS
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Select the event using the checkbox
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Click “Cancel all bookings” via the bulk actions bar
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Optional: Add a personal message for all affected guests
💡 If the bookings were previously confirmed or pending and the email switch is active, guests will automatically receive a cancellation notification.
⚙️ 2.2 Automatic cancellation if minimum participants not met
If an experience requires a minimum number of participants and that number isn’t reached by the registration deadline, you can activate automated cancellations:
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Go to Settings > Advanced Settings
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Enable the second switch:
“Automatically cancel bookings if minimum number is not reached”
The system will automatically cancel all open registrations after the deadline if the minimum isn’t met.
👉 Learn more about this here:
Capacity & Participant Management
✅ Summary
With Giggle, you can manage cancellations quickly, easily, and professionally:
✔️ Guests can cancel themselves via the confirmation email
✔️ You can manually manage individual or bulk cancellations
✔️ Automations save time when the minimum number isn’t reached
✔️ Freed-up spots become instantly available for other guests
📩 Need help managing cancellations?
Our support team is happy to assist you anytime!