--- title: How can I cancel a booking? description: In this article, you'll learn how to cancel bookings in the Giggle CMS – whether it's a single guest canceling or an entire experience that needs to be called off. --- [Skip to content](https://support.giggle.tips/en/help-center/cancel-bookings#main-content) - [English](https://support.giggle.tips/en/help-center/cancel-bookings) - [Deutsch](https://support.giggle.tips/help-center/buchung-stornieren) English Show submenu for translations ![01\_giggle](https://support.giggle.tips/hubfs/01_giggle.svg) Open main navigation Close main navigation - - [English](https://support.giggle.tips/en/help-center/cancel-bookings) - [Deutsch](https://support.giggle.tips/help-center/buchung-stornieren) English Show submenu for translations - [Go to Dashboard](https://cms.giggle.tips/) [Go to Dashboard](https://cms.giggle.tips/) Hi, how can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.giggle.tips/en/help-center?hsLang=en) 2. [Experiences](https://support.giggle.tips/en/help-center/experiences?hsLang=en) 3. [Requests & Bookings](https://support.giggle.tips/en/help-center/experiences?hsLang=en#requests-bookings) # How can I cancel a booking? ## In this article, you'll learn how to cancel bookings in the Giggle CMS – whether it's a single guest canceling or an entire experience that needs to be called off. 1. [Option 1: A guest can´t attend](https://support.giggle.tips/en/help-center/cancel-bookings#guest-cant-attend) 2. [Option 2: The experience is canceled](https://support.giggle.tips/en/help-center/cancel-bookings#experience-canceled) --- ### 🔁 Option 1: A guest can’t attend If a guest can no longer participate, you have two cancellation options: #### 🧑‍💻 1.1 Guest cancels independently Guests can cancel their booking **themselves** up until the registration deadline – using the link in their confirmation email. ✅ The spot is automatically freed up and available again for others. #### 🖥️ 1.2 Cancellation via the CMS You can manually cancel bookings anytime in the **CMS under “Inquiries & Bookings”**: 1. Open the relevant booking 2. In the left-hand detail panel, click the **status dropdown** 3. Select **“Cancel booking”** 4. Optional: Add a personal message (e.g. for short-notice cancellations) 💡 If the booking was previously confirmed or still pending, and the email switch is enabled, the guest will **automatically receive a cancellation email**. The freed-up spot becomes immediately available again. 👉 For more info on managing bookings, check out: [Managing inquiries & bookings in the CMS](https://support.giggle.tips/en/help-center/how-to-best-manage-your-requests-bookings?hsLang=en) --- ### 🚫 Option 2: The experience is canceled If an entire experience must be canceled, there are also two options: #### 📅 2.1 Cancel all bookings for an event 1. Go to the **Experience overview** in the CMS 2. Select the event using the checkbox 3. Click **“Cancel all bookings”** via the bulk actions bar 4. Optional: Add a personal message for all affected guests 💡 If the bookings were previously confirmed or pending and the email switch is active, guests will automatically receive a cancellation notification. --- #### ⚙️ 2.2 Automatic cancellation if minimum participants not met If an experience requires a **minimum number of participants** and that number isn’t reached by the registration deadline, you can activate automated cancellations: 1. Go to **Settings \> Advanced Settings** 2. Enable the **second switch**: “Automatically cancel bookings if minimum number is not reached” The system will automatically cancel all open registrations after the deadline if the minimum isn’t met. 👉 Learn more about this here: [Capacity & Participant Management](https://support.giggle.tips/en/help-center/minimum-maximum-participants?hsLang=en) --- ### ✅ Summary With Giggle, you can manage cancellations quickly, easily, and professionally: ✔️ Guests can cancel themselves via the confirmation email ✔️ You can manually manage individual or bulk cancellations ✔️ Automations save time when the minimum number isn’t reached ✔️ Freed-up spots become instantly available for other guests 📩 Need help managing cancellations? 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